Cancellation Policy

Otto+Grand is committed to providing all of our guests with exceptional service. When a guest cancels without giving enough notice, they prevent another guest from being seen.

Please call us at (616) 551-2800 by 5:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call us by 5:00 p.m. on Saturday. If prior notification is not given, you will be asked to leave a credit card on file for further late appointment notices, and will be charged 50% of your total scheduled service. Thank you for your understanding.

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